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Common Questions
Common Questions About Clearview Temp Scheduling System By Category:
What
is Clearview TSS?
Clearview TSS is a complete, 100% Web-based scheduling and management
solution designed to automate your medical staffing process. From the
time you sign a contract with a new client or receive a resume from a
new employee until the time you print invoices and run payroll, Clearview
TSS does it all.
Will
Clearview TSS work for my business?
Clearview TSS was designed to address the specific needs of Per Diem
(PRN) and Travel Assignment (Long-Term) staffing agencies as well as
Private
Pay Home Health
agencies. For more than 3 years, Clearview Staffing Software has been
working with leading medical professionals and medical placement firms
from around
the U.S. with one simple objective: To create a scheduling and management
tool that
would be simple to use and save your agency both time and money.
How
can Clearview TSS benefit my business and my clients?
By utilizing Clearview TSS, you can modernize and streamline your business
processes by automating manual transactions. Automation by itself saves
time and effort-which translates into money. Automating with Web-based
software gives you real-time, anywhere access to all of your company's
information. You'll have an instantly networked business so you can see
everything that's going on.
How
does Clearview TSS work?
Clearview TSS is a 100% Web-based solution, meaning that you access the
application with a standard web browser (Microsoft Internet Explorer 6.0
or higher) and an inexpensive connection to the Internet. Clearview TSS
runs entirely through your computers web browser so there is never any
software to install. You simply connect to the Internet, open up your
browser and type in your companies unique address, enter your secure user
name and password and away you go.
My
business is expanding rapidly, can Clearview TSS keep up?
Clearview TSS has the capacity to scale to the largest of operations.
The architecture was designed to handle thousands of users. We
use a scalable
NT server, and can
scale as rapidly as our customers require. We also use Cold Fusion
application servers, and can immediately add additional Cold Fusion
application servers
in order to increase capacity as needed.
What
do I need to have in order to run Clearview
TSS?
All you need is a computer that can run a web browser such as
Microsoft Internet Explorer 6.0 or higher. It doesn't matter
what type of
hardware or operating
system you're running.
How
do I get upgrades to Clearview TSS?
Any time we add a new feature to our site, you will have access
to it immediately the next time you visit. You won't have to
download any software
or make
any system adjustments.
What
involvement is required from my company's IT department?
None. Clearview TSS is accessed over the Internet through a
web browser and requires no modifications or upgrades to
your existing
environment.
All you
need is a
browser running Microsoft Internet Explorer 6.0 or higher,
and you are ready to use Clearview TSS. Because there is
no hardware,
software
or
network equipment
to install, and the application is accessed through a standard
browser, your IT team will not need to implement or maintain
this service.How
quickly can
my company be up and running?
Depending on the size of your agency and any unique requirements
you may have you can be up and running in as little as 2
days.
Is
there training available if I need it?
Yes. While we pride ourselves on the fact that Clearview
TSS is extremely user-friendly we do offer and recommend
training.
Training
can be
done in one of two ways:
1st, conference call sessions can be held, conveniently
allowing you to learn right from your office. The only
thing trainees
will need
is a computer
and
a connection to the Internet. 2nd, Clearview Staffing Software
can provide on-site
instructor led classroom training whereby we send a trainer
to your office(s).
Can
I configure Clearview TSS?
Yes. Your Executive Manager can configure many aspects
of Clearview TSS to meet the specific requirements of
your organization.
Can
I disable a users'
access
if someone leaves my organization?
Yes. While editing a user's profile (simply check the
Suspend box in the User Manager module and click Save
User).
Can
I do a mail
merge with the
contact information
in Clearview TSS?
Yes. Using Microsoft Excel and Word, you can do mail
merges and other types of bulk mailings using your
Clearview TSS
data.
Can
I integrate
Clearview
TSS with
other applications, such as my financial application?
Yes. Any and all data in Clearview TSS can be extracted
and integrated into other applications your organization
may
be using. See Application
Integration
for
more information.
Do
I need a report writer to create and run reports?
No. Clearview TSS includes a number of pre-configured
reports to extract your mission-critical data.
From the Report
and Data Export
module,
simply select
the report for the data you require.
Can
I import my existing data into Clearview TSS?
Yes. As part of the implementation process,
we will import your existing legacy data into
Clearview
TSS.
What
file formats can
Clearview TSS
import?
Clearview TSS can import from any program
that can save its data in the comma separated
value
(CSV)
format, such
as ACT!,
Outlook,
Access
and
Excel.
What
data can be imported?
You can import all contacts and accounts,
and their associated notes during the implementation
process.What
happens
if the Clearview TSS
database goes
down?
Clearview TSS has built redundancy into
all its systems in order to minimize any
system
failures
that could
be perceived
as customer
outages.
All
components of the Clearview TSS system
are proactively monitored and managed such
that faults are detected before system
outages.
Clearview TSS realizes that there
may occasionally
be system outages due to issues beyond
our control. Clearview TSS has established
numerous
escalation
procedures to
notify the proper
personnel
in the event
of any system outage, and remedy any issues
as quickly as possible.
Whom
do I contact if I have questions concerning pricing
and billing?
Customer Support is available to answer all pricing inquiries Monday -
Friday between 8am and 5pm CST toll free at 866-221-4877. Or, feel free
to send us an email. Please submit pricing and sales inquiries to sales@clearviewtss.com.
Billing inquiries should be sent to billing@clearviewtss.com.
How
do I
contact Technical Support?
Technical Support is available to assist you with your organization set
up, administrator functions or general user questions. You can contact
the Technical Support Team by completing our Technical Support Form or
by calling us toll free at 866-472-6810. Regardless of how you decide
to contact us, we are here to help resolve your concerns quickly. Support
hours are Monday - Friday, 7:00am to 5:30pm CST.
What
security does Clearview TSS provide?
Clearview TSS utilizes some of the
most advanced technology for Internet
security
available
today. When you access
our site using
Microsoft
Internet Explorer versions
6.0 or higher, optional Secure
Socket Layer (SSL) technology protects your
information
using both
server authentication
and data encryption,
ensuring
that your data
is safe, secure, and available
only to registered users in your organization.
Your data will
be completely inaccessible to your
competitors.
TSS Clearview provides each user in your organization with a unique username and password that must be entered each time a user logs on. Clearview TSS issues a session "cookie" only to record encrypted authentication information for the duration of a specific session. The session "cookie" does not include either the username or password of the user. Clearview TSS does not use "cookies" to store other confidential user and session information, but instead implements more advanced security methods based on dynamic data and encoded session Ids. In addition, Clearview TSS is hosted in a secure server environment that uses a firewall and other advanced technology to prevent interference or access from outside intruders.
How
can I be sure my data will be kept
private?
Data stored within Clearview
TSS is the sole property of
Clearview TSS
customers
and is
not accessible
by anyone other than authorized
users.
Customers define
and control their own passwords
within a secure infrastructure.
Moreover,
once a user
has been
authorized to access
Clearview TSS, more than
15 levels of discrete,
user-defined permissions determine
which functions and data are
available
to specified
users.
Does
Clearview TSS
use my
data for
internal uses?
No. As stated in the Clearview
TSS privacy policy " Clearview TSS will not
review, share, distribute, print or reference any such Data except as provided
in the Clearview TSS Terms of Use, or as may be required by law. Individual records
may at times be viewed or accessed only for the purposes of resolving a problem
or support issue, suspected violation of the Terms of Use, or as may be required
by law.” Of course,
you and your employer,
if applicable, are responsible
for maintaining the integrity of your user registration and password.
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© 2003 Clearview Staffing Software. All Rights Reserved.